by jamie | Nov 7, 2023 | Empowerment, Moment of Truth
I got to see PINK in concert last month and I was blown away by the production, the technology, the sets, the costume changes. All of it. Most of my previous concert experiences had been with singers who just sang into a microphone. A one trick pony. Not someone who...
by jamie | Oct 23, 2023 | Employee Engagement, Empowerment
Jury duty last week was awesome. Yes, awesome. All because one employee, who was responsible for the jury assembly room, remembered their purpose. · They acknowledged and welcomed first timers.· They encouraged us to say “Go Phillies” or “Go Eagles” rather than “here”...
by jamie | Sep 25, 2023 | Empowerment
All summer my daughter had been working towards earning her Red Cross “Green Cap” in swimming at camp. The test for a Green Cap would require that she could complete a list of required skills in 10 feet of water. Currently, she could do everything in 3.5...
by jamie | Feb 9, 2023 | Empowerment
January is a pivotal month for most consultants and for me it is no different. Budgets turn over. Decision makers are back in the office. What happens in January can set the tone for the entire year. It’s also a time where as a...
by jamie | Jul 25, 2022 | Empowerment
I’m especially reminded of this when setbacks occur and I have to push my bruised ego aside and forge a new path. Although my business is 8 years old, I’ve had three complete halts of business – during my maternity leave, my husband’s month-long hospital stay...
by jamie | Feb 22, 2021 | Empowerment, Service recovery
I understand why policies exist. I write policies for companies. But sometimes policies are made to be broken. All I needed was a gift certificate, a simple paper gift certificate for a silent auction at my 20th high school reunion. I was on the planning committee...
