WORKSHOPS
“I hired Jamie to speak with 30 members of our sales and operations team and within 90 minutes she challenged us to stretch our definition of what it means to provide fantastic service to our clients. Jamie’s workshop is a must if the future of your business relies upon repeat and referral business.”
JAKE DREYFUSS
CHIEF OPERATING OFFICER // PHILLYLIVING.COM
Workshops are an excellent way of building enthusiasm among your team.
J. Cooperstein Hospitality can provide workshops for new hire orientations, ongoing staff training or team building. Each can be delivered to an intimate group or up to a team of 250+ people.
THE ART OF FIVE DIAMOND SERVICE
Teach your customer service employees how to transform the Customer Experience from transactional to personal. Motivate them to see their role as more than just a job, connecting to the larger purpose of their service. Participants in this workshop will leave with immediately actionable steps to implement in their work.
Five keys to service excellence
Are you proactively engaging your clients or simply reacting to their needs? Are your employees empowered to effectively respond to customer complaints or requests? In Jamie’s 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that without these, your company will not thrive. In this workshop, you will learn how to apply the core concepts of Service Excellence to your unique business.
THE service recovery Paradox
Have you ever asked yourself “if an upset customer approached me, would I know how to make the customer forget why they were mad in the first place?” This highly interactive session will guide you through six steps to successful service recovery and highlight the importance of tone, empathy and providing an alternative, rather than saying no. Role playing scenarios will be incorporated.
SEND ME A NOTE
Want to know more about what we do or need a custom solution? Let’s have a conversation!
J. COOPERSTEIN HOSPITALITY CONSULTING, LLC
(610) 529-3439
jamie@jcoopconsulting.com
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