SPEAKING
“Jamie was such a pleasure to work with! The conference attendees left feeling empowered and energized to take what they learned back to their home teams. We couldn’t have asked for a better closer for our conference, I would highly recommend Jamie for any hospitality trianing program!”
TALIA GIORDANO, LSW
GIFT OF LIFE FAMILY HOUSE
Jamie Cooperstein is an engaging and vibrant keynote speaker on the topic of customer experience and service delivery.
She has the unique distinction as having worked “in the trenches” herself. As a concierge for over ten years, Jamie is able to connect with audiences in a relatable and inspiring way.
TOPICS INCLUDE:
THE service recovery Paradox
Have you ever asked yourself “if an upset customer approached me, would I know how to make the customer forget why they were mad in the first place?” This highly interactive session will guide you through six steps to successful service recovery and highlight the importance of tone, empathy and providing an alternative, rather than saying no. Role playing scenarios will be incorporated.
Five keys to service excellence
Are you proactively engaging your clients or simply reacting to their needs? Are your employees empowered to effectively respond to customer complaints or requests? In Jamie’s 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that without these, your company will not thrive. In this workshop, you will learn how to apply the core concepts of Service Excellence to your unique business.
SEND ME A NOTE
Want to know more about what we do or need a custom solution? Let’s have a conversation!
J. COOPERSTEIN HOSPITALITY CONSULTING, LLC
(610) 529-3439
jamie@jcoopconsulting.com
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