Overheard at a Trader Joe’s – an exchange between a cashier and a customer, all while bagging groceries…
Employee: How was your morning?
Customer: It was good. I had class.
Employee: What class are you taking?
Customer: Global Climate Change and it felt good to be back on campus after Fall Break.
Employee: Did you go anywhere fun over break?
Customer: Puerto Rico. It was incredible. How has your day been?
Employee: Good. My shift is done in 5-minutes and I plan to go home and play with my dog, Willow.
Customer: What type of dog is Willow?
Etc.
I couldn’t stop smiling listening in on their conversation.
Let’s all remember to be this customer-focused at the end of our day/shift.