COMPLEMENTARY SERVICES
“Jamie is passionate about “Five Star” customer service and her fervor and professionalism are delightfully contagious. She can organize a hospitailty department from scratch, develop and implement effective policies and procedures, produce extraordinary training programs, supervise white glove staff and provide hands on service, all while asking: “How may I assist you?”
RICHARD OLLER, CHAIRMAN
GOLDOLLER REAL ESTATE INVESTMENTS
We offer a wide range of services meant to customize your experience with J. Cooperstein Hospitality Consulting, including but not limited to the following:
REINFORCEMENT SHADOWING
Offered as an add-on to our Art of Five Diamond Service Training or our Motivate Package. Within two-four weeks of the workshop, Jamie will return during peak times of service delivery to shadow employees during their shift, continuing to motivate and reinforce best practices.
TEAM BUILDING EXERCISES
A custom activity or exercise can be offered as a stand alone service or incorporated into any existing workshop or package.
MYSTERY SHOPPING
Simulating the customer experience while undercover can be an amazingly impactful training tool. A recap report is always included.
SEND ME A NOTE
Want to know more about what we do or need a custom solution? Let’s have a conversation!
J. COOPERSTEIN HOSPITALITY CONSULTING, LLC
(610) 529-3439
jamie@jcoopconsulting.com
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