by jamie | Sep 17, 2025 | Uncategorized
The start of third grade has been trickier to navigate for my 8-year-old daughter. She now has homework. Everyday, Monday through Thursday. At first she was very excited. Then she began to question its purpose. “Reinforcement”, I said. “It reinforces what your teacher...
by jamie | Jul 16, 2025 | Uncategorized
When it comes to customer support, a human who promptly answers the phone, expresses empathy and provides a swift solution is all that we need. Right? Recently my family ordered Guess Who?, the board game first released in the United States in 1982. It was a staple in...
by jamie | Jun 7, 2023 | Uncategorized
My husband’s annual fundraiser gala for work was at Citizens Bank Park this year, home of the Philadelphia Phillies. I’m a huge baseball fan, (even a former Phillies Ball Girl from 2004 & 2005!) and the invitation stated that Jimmy Rollins, a fabulous former...
by jamie | May 22, 2023 | Uncategorized
It’s recital season and my daughter (pictured right) was terrified. I can relate. I was the kid (pictured left) who ran off the stage at age 5 when the curtain went up. Now I speak for a living. Go figure. But that doesn’t mean my...
by jamie | Feb 27, 2023 | Uncategorized
According to Zen Desk, 67% of customers in 2023 say that they would prefer self-service over speaking with a company representative. But there are certain situations where speaking with a human is critical and when you can’t easily get to one, it’s unacceptable and...
by jamie | Feb 23, 2023 | Uncategorized
Usually when I put on a blazer, a dress and/or heels it is because I’m scheduled to deliver an interactive workshop for a client. Last week I had the rare opportunity to be an attendee at a half day educational program. In some ways it is really hard for me to just...
