by jamie | Apr 21, 2015 | Culture Shift, Employee Engagement, Empowerment
I love sharing my wisdom on service excellence and on the importance for management to motivate and train front line staff. Over the last month, I have been facilitating interactive training seminars all over the region, to rooms full of executives, managers and...
by jamie | Nov 14, 2014 | Customer Experience, Employee Engagement
While seated around a boardroom table at a recent staff training, I was reminded that great service doesn’t always need to coincide with a luxury offering. I had just showed the group of front line employees a photo of a highly polished doorman wearing...
