by jamie | Oct 28, 2024 | Customer Experience, Employee Engagement
Overheard at a Trader Joe’s – an exchange between a cashier and a customer, all while bagging groceries… Employee: How was your morning? Customer: It was good. I had class. Employee: What class are you taking? Customer: Global Climate Change and it felt good to...
by jamie | Sep 10, 2024 | Customer Experience, Employee Engagement
Have you ever stopped to consider how a business makes you feel? What is your energy like when you enter? Or over the phone? What is your energy like when you leave? Or hang up? Do you leave with a smile on your face? Or are you shaking your head exasperated over the...
by jamie | Jul 22, 2024 | Customer Experience, Employee Engagement
Someone took my putter at a women’s golf clinic. By accident. I am a left handed golfer and someone, who had the same set of clubs, took my putter and left behind a righty putter. They would eventually realize their mistake. But when I mentioned the inadvertent switch...
by jamie | Jun 6, 2024 | Customer Experience, Employee Engagement, Moment of Truth
This month we celebrate National Pineapple Day (6/27) and since a pineapple is the universal symbol of hospitality, I wanted to take a deeper dive into what it really means to be hospitable and the way it makes people feel. The dictionary defines hospitality as: being...
by jamie | Apr 5, 2024 | Employee Engagement
Employees who are required to attend an educational training deserve a learning environment that will foster personal and team growth. If you are on the planning team, you can control a multitude of environmental factors before the big day arrives and help ensure...
by jamie | Mar 18, 2024 | Culture Shift, Employee Engagement
I was in a committee meeting last week unexpectedly dominated by a bully: ✓ They controlled the agenda and flow of conversation. ✓ They weren’t open to other people’s ideas or suggestions. ✓ They always had to have the final say. This was a new committee and our very...
