by jamie | Feb 9, 2023 | Empowerment
January is a pivotal month for most consultants and for me it is no different. Budgets turn over. Decision makers are back in the office. What happens in January can set the tone for the entire year. It’s also a time where as a...
by jamie | Jan 26, 2023 | Service recovery
I love to ice skate. I always have. And this was going to be the year that I finally treated myself to my very own pair of skates! Rather than supporting a big box retailer, I decided to give my business to a local family-owned ice-skating...
by jamie | Dec 13, 2022 | Customer Experience
Two notable (and expensive) restaurants, a block from each other, left us with very different emotions on back-to-back weekends. Restaurant 1: · Empathetic hostess when difficulty with parking made us late.· Smiling server “held our hand” and showcased passion, joy...
by jamie | Dec 1, 2022 | Customer Experience
This is me. From the perspective of the diner who chose to forgo their dinner and instead sketch me as I was dining with my family. It was awkward and completely detracted from my enjoyment of my meal and time with my husband and daughter. Was this...
by jamie | Nov 1, 2022 | Customer Experience, Personalized Service, Service recovery
Last week I attended my cousin’s wedding in Denver, CO and it was the first plane travel I’ve had in years. One of the many things I absolutely love about travel is the opportunity to observe and experience numerous customer touch points in an accelerated...
