by jamie | Sep 25, 2023 | Empowerment
All summer my daughter had been working towards earning her Red Cross “Green Cap” in swimming at camp. The test for a Green Cap would require that she could complete a list of required skills in 10 feet of water. Currently, she could do everything in 3.5...
by jamie | Sep 19, 2023 | Customer Experience, Employee Engagement, Personalized Service
On a recent afternoon out with my sister, she recommended we stop into a clothing store that she loved but was new to me. The product and pricing met my expectations, but it was their service that really left a lasting impression. → The Sales Associate asked for my...
by jamie | Aug 21, 2023 | Customer Experience, Employee Engagement, Personalized Service
Did you know that it is actually better for a company to deliver Four Diamond Service, rather than have its employees strive for Five Diamond Service and miss the mark? A scenario from a recent family vacation illustrates this: A bellman assisted us with our...
by jamie | Aug 1, 2023 | Customer Experience, Employee Engagement
We dine early, mostly due to our daughter’s sleep schedule. Recently, I’ve noticed a pattern of a few restaurants not being fully ready for our reservation upon arrival. A 5pm dinner guest is entitled to the full experience, don’t you think? ✔️ We received...
by jamie | Jun 20, 2023 | Customer Experience, Moment of Truth
Imagine a world where you don’t need to be wealthy to experience luxury service. A world where your name was used, where your preferences were known, and everything was offered in a proactive fashion. Regardless of your socio-economic status. Imagine a world...
