by jamie | Aug 21, 2023 | Customer Experience, Employee Engagement, Personalized Service
Did you know that it is actually better for a company to deliver Four Diamond Service, rather than have its employees strive for Five Diamond Service and miss the mark? A scenario from a recent family vacation illustrates this: A bellman assisted us with our...
by jamie | Aug 1, 2023 | Customer Experience, Employee Engagement
We dine early, mostly due to our daughter’s sleep schedule. Recently, I’ve noticed a pattern of a few restaurants not being fully ready for our reservation upon arrival. A 5pm dinner guest is entitled to the full experience, don’t you think? ✔️ We received...
by jamie | Jun 20, 2023 | Customer Experience, Moment of Truth
Imagine a world where you don’t need to be wealthy to experience luxury service. A world where your name was used, where your preferences were known, and everything was offered in a proactive fashion. Regardless of your socio-economic status. Imagine a world...
by jamie | Jun 7, 2023 | Uncategorized
My husband’s annual fundraiser gala for work was at Citizens Bank Park this year, home of the Philadelphia Phillies. I’m a huge baseball fan, (even a former Phillies Ball Girl from 2004 & 2005!) and the invitation stated that Jimmy Rollins, a fabulous former...
by jamie | May 22, 2023 | Uncategorized
It’s recital season and my daughter (pictured right) was terrified. I can relate. I was the kid (pictured left) who ran off the stage at age 5 when the curtain went up. Now I speak for a living. Go figure. But that doesn’t mean my...
